Common Issues

Common Issues

Agent Not Responding

• Check that the agent is active (not paused)
• Check your channel connection — disconnect and reconnect if needed
• Try sending a simple test message like "Hello"
• If the problem persists, check the Thinklio status page

Agent Giving Irrelevant Answers

• Start a new session for a fresh context
• Be more specific in your request — give the agent more detail about what you need
• Check whether relevant knowledge has been captured correctly
• If the agent is consistently wrong about something, correct it explicitly so it can learn

Budget Exceeded

• Your agent will inform you when budget limits are reached
• Contact your team or organisation administrator to review budget settings
• Administrators can adjust limits or request an increase

Long-Running Task Not Completing

• Ask your agent about the status of the task: "How is that task going?"
• Tasks have timeout limits — if a task exceeds its deadline, you will be notified
• You can ask your agent to cancel a pending task: "Cancel that research task"
• Try breaking large tasks into smaller, more specific requests

Unexpected Behaviour After a Policy Change

• Administrators can change governance policies at any time
• If your agent suddenly declines something it previously did, a policy may have changed
• Your agent will explain why it cannot complete a request when a policy applies
• Contact your administrator if you believe a policy is incorrectly configured